Shipping Policy
Shipping Policy
1. Shipping Areas
THCA Hub currently ships within the United Kingdom. We do not offer international shipping at this time, but please check back for future updates as we expand our services.
2. Processing Time
Orders are typically processed within 1-2 business days. You will receive an email confirmation once your order has been processed and is ready for shipping.
3. Shipping Methods
We use reputable courier services to ensure your order arrives safely and on time. Available shipping options will be presented at checkout, allowing you to choose the option that best suits your needs.
4. Shipping Rates
Shipping rates vary based on your location and the chosen shipping method. Exact costs will be displayed at checkout prior to payment. Orders over a certain amount may qualify for free shipping—please check our website for current promotional offers.
5. Estimated Delivery Times
Estimated delivery times depend on the shipping method selected. Generally, you can expect:
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
Please note that these timelines may vary based on external factors such as public holidays, weather conditions, or delays with the courier services.
6. Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can use this information to monitor the status of your delivery.
7. Lost or Damaged Orders
If your order is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will work with you to resolve the issue, which may include sending a replacement or processing a refund, as deemed appropriate.
8. Local Pick-Up
Currently, we do not offer local pick-up options. All orders must be shipped directly to your specified address.
9. Changes to Shipping Policy
We reserve the right to update or change our shipping policy at any time. Any changes will be posted on this page, so please review it regularly for any updates.
10. Contact Us
For any questions regarding your orders or our shipping policy, please contact us at sales@thcahub.co.uk .