Return Policy
Return Policy
1. Return Eligibility
Due to the nature of our products, THCA Hub does not accept returns or exchanges unless the item is defective or damaged. If you believe your item meets these criteria, please contact us within 14 days of receiving your order.
2. Defective or Damaged Items
If you receive a defective or damaged item, please follow these steps:
- Step 1: Contact our customer service at [your contact email] within 14 days of receiving your order.
- Step 2: Provide your order number and a description of the issue, including any relevant photos of the damaged item.
- Step 3: Once your return is approved, we will guide you on how to proceed with the return or exchange, which may include sending a replacement or processing a refund.
3. Non-Returnable Items
Please note that the following items cannot be returned:
- Products that have been opened or used.
- Products purchased outside of the specified return window (14 days).
- Any items that are not defective.
4. Refunds
Refunds will be processed using the original payment method once the return is received and inspected. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank's processing times.
5. Shipping Costs
If a return or refund is due to a defective or damaged item, we will cover the cost of return shipping. For all other return requests, the customer is responsible for return shipping costs.
6. Changes to Return Policy
THCA Hub reserves the right to modify this return policy at any time. Any changes will be updated on this page, so please review it periodically for the latest information.
7. Contact Us
For any questions or concerns regarding our return policy, please reach out to us at sales@thcahub.co.uk .